Refund Policy

Effective Date: 17 August 2026

Welcome to Mallovo Webtech, a technology brand operated by Mallovo Mart (Proprietorship). We appreciate your trust in our digital products and software development services.

We are committed to providing high-quality software solutions, including mobile applications, websites, eCommerce platforms, custom software, installation, customization, API integration, and technical support.

Because our products are digital and delivered electronically, and our services involve professional development work, they generally cannot be returned once delivered. Please read this Refund Policy carefully before making any purchase.

1. Digital Products

Our digital products include, but are not limited to:

• Source Code
• Mobile Applications
• Website Templates
• Flutter Applications
• Laravel Applications
• eCommerce Software
• Food Delivery Software
• Ride Sharing Software
• Parcel Delivery Software
• On-Demand Service Software
• Plugins, Modules & Extensions
• Any downloadable digital product

Once these products have been delivered, downloaded, installed, or shared with the customer, they are generally not eligible for a refund, except where a refund is required or approved under the circumstances described in this policy.

2. Development Services

Payments made for professional services such as:

• Website Development
• Mobile App Development
• Custom Software Development
• Software Installation
• Software Customization
• UI/UX Design
• API Integration
• Migration Services
• Technical Consultation
• Maintenance & Support

are generally non-refundable once work has commenced. Any cancellation or refund request for an ongoing project will be reviewed based on the work already completed, the applicable project terms, and any third-party costs incurred.

3. Refund Eligibility

Refund requests may be considered in the following situations:

• Duplicate payment made by mistake.
• Payment was successfully received but Mallovo Webtech is unable to deliver the purchased product or agreed service.
• A billing error occurred due to our system.
• A significant failure in delivering the agreed product or service attributable to us.
• A refund is approved by the management of Mallovo Mart after reviewing the specific circumstances.

4. Refunds Will NOT Be Granted

• You change your mind after purchasing.
• You purchased the wrong product or service.
• You no longer require the software.
• You do not have the technical knowledge to use the product.
• You fail to check system compatibility before purchasing.
• You request a refund after receiving the source code or downloadable files.
• Your project is cancelled after development work has started, except where otherwise agreed in writing.
• The software functions substantially according to its published features and description.

5. Technical Support

If you experience installation issues or technical difficulties, our support team will make reasonable efforts to assist you according to the support terms associated with your purchase. Technical assistance does not automatically guarantee eligibility for a refund.

6. Refund Processing

If a refund request is approved, the refund will normally be processed through the original payment method within 7–10 business days. Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

7. Contact Us

By purchasing any product or service from Mallovo Webtech, you acknowledge that you have read, understood, and agreed to this Refund Policy.